Shipping Policy

1. Delivery locations

Orders placed through this storefront can currently be delivered only to valid addresses within Australia.

We may be unable to deliver to certain remote locations, restricted addresses, parcel lockers, military addresses, or other destinations that are not supported by the available carrier.

If we cannot deliver an order to the address provided, we will contact you using the details associated with the order and provide an appropriate next step.

2. Order processing

After an order is successfully placed and payment is confirmed, the order may need to be reviewed, prepared, packed, and transferred to the relevant delivery carrier before dispatch.

Processing times are separate from carrier transit times unless the estimated arrival time shown during checkout expressly includes both processing and delivery.

Orders may be fulfilled by our suppliers, warehouse providers, third-party logistics providers, or delivery partners. Some orders may be processed or dispatched from a location outside the delivery destination.

3. Estimated delivery times

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed during checkout based on the delivery address, available inventory, warehouse location, and carrier information available at that time.

Delivery dates and time ranges are estimates rather than guaranteed delivery appointments. Actual delivery may be affected by carrier delays, severe weather, public holidays, customs or border processing, remote delivery locations, incorrect address information, unusually high order volumes, or other circumstances outside our reasonable control.

If we become aware of a material delay that affects your order, we will take reasonable steps to provide updated information or contact you where appropriate.

4. Shipping charges

Shipping charges, discounts, and any available free-shipping offers are calculated and displayed during checkout before you submit your order.

Shipping costs may vary according to the delivery destination, parcel weight, parcel dimensions, shipping method, warehouse location, carrier pricing, and any promotion applying to the order.

A free-shipping or discounted-shipping promotion may be subject to a minimum order value, eligible destination, selected delivery method, promotional period, or other conditions displayed at checkout.

5. Tracking and dispatch notifications

Where tracking is available, we will provide tracking information after the order has been dispatched and the carrier or logistics provider has made the tracking details available to us.

Tracking information may take some time to become active after a shipping label or tracking number has been created.

Carrier tracking information is provided by the relevant delivery provider and may occasionally be delayed, incomplete, or temporarily unavailable.

6. Delivery address and order details

You are responsible for checking that the recipient name, delivery address, postcode, telephone number, email address, product, colour, size, and quantity are correct before submitting the order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address or order can be changed after processing or fulfilment has started.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law and where the error was not caused by us.

7. Failed delivery and returned parcels

A parcel may be returned to the sender or fulfilment provider if the delivery address is incorrect or incomplete, the recipient cannot be contacted, delivery is refused, the parcel is not collected, or the carrier cannot complete delivery.

If a parcel is returned, we will review the circumstances and contact you about the available options. Additional delivery charges may apply to a requested re-delivery where permitted by law and where the failed delivery was not caused by us or the carrier.

8. Lost, damaged, or incorrect deliveries

If tracking shows an unusual delay, the parcel appears to be lost, the parcel arrives damaged, or you receive an incorrect item, please contact us as soon as reasonably possible.

We may ask for your order number, tracking information, photographs of the parcel and product, and other reasonable supporting information so that we can investigate with the warehouse, logistics provider, or carrier.

Nothing in this Shipping Policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.

9. Australia storefront notes

For customers using this Australia storefront, nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where we are unable to supply or deliver an order within the represented or otherwise reasonable period, any available cancellation, refund, replacement, or other remedy will be handled in accordance with applicable law and the circumstances of the order.

10. Contact and related policies

Shipping support for this storefront is currently managed for Australia.

Customer support email: support@jeviapparelstudio.com

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