Privacy Policy

1. What information we may collect

Depending on how you interact with us, we may collect information such as:

• your name;
• email address;
• phone number;
• billing and shipping address;
• account details and login-related information;
• order history, order contents, and transaction references;
• payment status and limited payment-related metadata;
• communications with us, including customer support messages;
• return, refund, exchange, and complaint details;
• photos, descriptions, or other evidence you provide in support of a claim; and
• technical, device, browser, usage, and analytics-related information from website use.

2. How we collect information

We may collect personal information when you:

• browse or use our website;
• create an account, sign in, or manage account details;
• add items to cart or begin checkout;
• place or attempt to place an order;
• request a cancellation, return, refund, replacement, or exchange;
• contact customer support or send us an enquiry;
• subscribe to newsletters, product updates, or marketing, where offered;
• enter a promotion, campaign, or other optional activity; or
• interact with cookies or similar technologies on our site.

3. Why we use personal information

We may use personal information to:

• provide, operate, and improve the storefront;
• process and fulfil orders;
• arrange shipping and delivery;
• provide customer service and after-sales support;
• handle returns, refunds, exchanges, complaints, and disputes;
• send transactional emails such as account notices, order confirmations, shipment updates, and return updates;
• detect, prevent, or investigate fraud, abuse, security incidents, or other misuse;
• analyse site performance and customer interactions;
• maintain business records and internal administration; and
• comply with legal, tax, accounting, regulatory, and enforcement obligations.

4. Payment and PayPal information

Payments available through this storefront are processed using PayPal. When you choose PayPal at checkout, information required to complete and manage the transaction may be provided to PayPal.

This information may include your name, email address, billing or shipping address, order value, currency, purchased items, shipping information, transaction references, and other information reasonably required to process the payment, prevent fraud, manage disputes, and provide PayPal services.

We do not intentionally receive or store your PayPal account password or full payment card number on our own systems. We may retain PayPal order or transaction identifiers, payment and capture status, refund information, dispute or chargeback information, fraud-screening outcomes, and related order metadata where reasonably necessary for payment processing, accounting, record-keeping, fraud prevention, and customer support.

PayPal handles personal information in accordance with its own terms and privacy practices. You can review the PayPal Privacy Statement.

5. Shipping, CJdropshipping, returns, and support data

We may use CJdropshipping as a third-party logistics, warehousing, and fulfilment provider for eligible orders. To prepare, dispatch, track, and deliver an order, we may provide CJdropshipping with information reasonably required for fulfilment.

This information may include the recipient's name, delivery address, suburb or city, state or region, postcode, country, telephone number, email address where required, ordered products, product variants, quantities, order references, selected shipping method, tracking information, and relevant delivery instructions.

CJdropshipping, delivery carriers, warehouse providers, and other logistics partners may use this information to process and pack the order, arrange transportation, provide tracking, complete delivery, investigate delivery issues, and assist with returns, reshipments, refunds, or fulfilment disputes.

Where you submit a return, refund, replacement, or other claim, we may collect and review supporting information such as item photos, packaging photos, shipping labels, issue descriptions, and correspondence. Relevant information may be shared with CJdropshipping, the warehouse, or the delivery carrier where reasonably necessary to investigate and resolve the request.

CJdropshipping handles personal information in accordance with its own terms and privacy practices. You can review the CJdropshipping Privacy Policy.

6. Cookies and similar technologies

We may use cookies, pixels, local storage, or similar technologies to support essential site functions, remember preferences, maintain cart or session state, improve performance, understand traffic patterns, measure engagement, and help protect the website from abuse.

Depending on the storefront configuration and the legal requirements that apply, some non-essential cookies or similar technologies may be used only where an appropriate consent setting has been recorded.

For more detail, please see our Cookie Policy.

7. Email communications, Resend, and service providers

We use Resend as an email delivery service provider to send transactional communications such as account notices, order confirmations, payment updates, shipment notifications, return updates, and customer support messages.

Where configured, Resend may also be used to receive, route, or process customer support emails and replies. Information processed through Resend may include your name, email address, message subject, message content, attachments, message identifiers, delivery status, bounce or complaint information, and other email-related metadata.

If you subscribe to marketing communications, Resend may also be used to deliver those communications. Depending on the features enabled, email-related metadata may include information about delivery, opening, or interaction with links. You can unsubscribe from marketing communications using the unsubscribe method provided in the relevant message.

Resend handles personal information in accordance with its own terms and privacy practices. You can review the Resend Privacy Policy.

We may also disclose personal information to service providers, technology vendors, payment processors, hosting providers, cloud infrastructure providers, shipping partners, professional advisers, and regulators or authorities where reasonably necessary to operate the storefront, fulfil orders, manage disputes, enforce our terms, protect our rights, or comply with law.

Depending on the storefront and the law that applies, we may also be required or permitted to provide additional notice about categories of recipients, service providers, operational partners, or other disclosures connected with the handling of personal information.

We do not sell personal information in the ordinary sense of selling customer lists for unrelated third-party marketing.

8. Cloudflare, hosting, and cross-border processing

We use or may use Cloudflare to provide domain name services, content delivery, website performance, traffic management, security protection, and related network services.

When you access the website, Cloudflare and related infrastructure providers may process technical information such as your IP address, requested URL, browser and device information, request time, network information, security signals, and other data reasonably required to deliver and protect the website.

Our storefront, administration platform, application programming interfaces, content management system, databases, email systems, uploaded files, logs, and backups may be hosted or operated using third-party virtual private servers, cloud infrastructure, database services, storage providers, or other technology providers.

Information stored or processed through these systems may include account details, order records, delivery information, payment status, customer support communications, return requests, uploaded evidence, security logs, and other information described in this Privacy Policy.

Because we operate from China and use international payment, fulfilment, email, hosting, security, and technology providers, personal information may be processed, stored, backed up, transmitted, or accessed outside the country in which you live or place an order. The countries involved may vary according to the provider, service, data centre, backup arrangement, and operational requirements.

Where personal information is handled across borders, we seek to use reputable service providers and reasonable technical, organisational, and contractual safeguards appropriate to the nature of the information and the service being provided.

Cloudflare handles personal information in accordance with its own terms and privacy practices. You can review the Cloudflare Privacy Policy.

9. Australia privacy context

For customers using this Australia storefront, Wenxuan Chen, operating JEVI | APPAREL STUDIO intends to handle personal information in a manner that is consistent with applicable Australian privacy obligations, taking into account the nature and scale of this business.

You may contact us if you would like to request access to personal information we hold about you, request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading, or raise a privacy concern or complaint.

We may need to verify your identity before providing access, making a correction, or otherwise responding to a privacy-related request.

10. Data security

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online service, storage environment, or transmission method can be guaranteed to be completely secure.

11. Retention

We keep personal information for as long as reasonably necessary for order fulfilment, customer service, returns handling, record-keeping, legal compliance, accounting, dispute resolution, fraud prevention, security monitoring, and legitimate business operations.

When personal information is no longer reasonably required, we may delete it, de-identify it, or otherwise handle it in accordance with applicable law and our operational requirements.

12. Access, correction, and privacy enquiries

You may contact us if you would like to request access to personal information we hold about you, request correction of information that is inaccurate or incomplete, or raise a privacy concern or complaint.

Privacy support for this storefront is currently managed for Australia by Wenxuan Chen, operating JEVI | APPAREL STUDIO.

We may ask you to provide information reasonably necessary to verify your identity and locate the relevant records before responding to an access, correction, deletion, or privacy-related request.

We will review privacy enquiries and complaints in good faith and aim to acknowledge and respond within a reasonable period, taking into account the nature and complexity of the request. If additional time or information is required, we may contact you with an update.

Depending on the storefront and the law that applies, you may also have additional rights in relation to how your personal information is handled. We may provide additional disclosures, choices, review pathways, or complaint pathways where required.

Privacy contact email: support@jeviapparelstudio.com

General support email: support@jeviapparelstudio.com

13. Contact and related policies

• Contact Us
• Terms & Conditions
• Shipping Policy
• Returns Policy
• Cookie Policy